Beyond introductions and agendas, the success of a conference call will largely depend upon the structure and purpose of the meeting, and your ability to manage the flow. Without the benefit of visual clues, such as the raised eyebrow, folded arms, rolling eyes, or the occasional exaggerated toss of a pen, a leader must rely on other indicators to keep a conference call moving along the right path.
Content: While the download of a coupon shows an individual has a direct interest in your product or service, content (like an educational ebook or webinar) does not. Therefore, to truly understand the nature of the person's interest in your business, you'll probably need to collect more information to determine whether the person is interested in your product or service and whether they're a good fit.
The key to this strategy is to know your participants and to listen. It is dangerous to assume that silence equals agreement or understanding. You must actively ask for feedback, not from the group, but from the individuals involved. The lack of physical interaction and solitude may cause participants to become distracted. Some may feel awkward about jumping in with their own comments for fear that they may interrupt someone else who has been waiting to speak. As the call leader, it is your job to directly request feedback, structuring the call so that all voices can be heard, polling participants as needed, and challenging others to stimulate further discussion. Without visual clues, the leader must be able to sense disinterest or intimidation, and continually press forward for increased participation.
With the new buyer it is important to note that your marketing efforts don’t end once a new lead comes into your system – what we call Top of the Funnel (TOFU) marketing. Many companies do a good job at generating leads, but the problem is that most new leads are not ready to buy yet. And if a sales rep does engage and the lead isn’t ready to talk with them, it reinforces the notion that marketing sourced leads are not great. As a result leads get lost, ignored, or snatched up by your competitors.
"TTS has been with GoLeads for over 5 years now. GoLeads has always been willing to go above and beyond for us. From originally providing leads and content for our website, to now managing our SEO and website directly with new content weekly and other wonderful landing pages, our business has grown. We get more compliments on our website and average about 4-10 new leads a month due to their efforts alone. Thanks to the constant support GoLeads offers and the updates, our web presence is better than ever. GoLeads works hard to make sure TTS is happy, and it shows in our bottom line."
The beauty of lead management software is that it can help you capture information at a point of contact with your organization such as a landing page visit, white paper download, or email open. Based on the action, leads are scored and the next action defined. Having information about when and how your customers are interacting with your brand online allows you to create a one-to-one customer journey and helps your salespeople personally focus on well-qualified sales leads, while other leads can be automatically nurtured.
It's tough to figure out if your lead generation strategy is working if you aren't looking at industry data. That's why we partnered with Qualtrics to survey more than 900 marketers from all different industries in North America and Europe to create a demand generation report with data on website visitors, leads, opportunities, customers, and revenue.
And, if need be, as the call leader, you need to take note of key questions and comments, and repeat them as needed for the benefit of all participants. Without meaning to, central meeting participants can easily make remote "spokes" feel excluded and isolated. In the "face to face" atmosphere of the central group, it is likely that some socializing will take place. Verbal or visual joking may occur, and remote participants cannot be part of that on an equal footing. Be sensitive to this. As the leader, it would be unwise to limit socialization, even if such limitations were possible. But, you can use your leadership skills to draw remote participants into the positive atmosphere. Take the opportunity to explain a funny situation that may have occurred. Try to create a special bond with those who are remote. Take some meeting preparation time to gain information about the locations of remote participants (i.e. weather or business events). Use this information to draw remote participants into any social elements of the conference call. Your goal is to shift the focus to remote participants from time to time. This extra bit of attention can bring out more active and enthusiastic participation, and the result may very well be a more productive meeting.
The Mailbox Motivator Direct Mail and phone calls are working! I've done one mailing and 2 phone calls so far. I received an inbound call from an attorney with about 400 Acres included in a Trust and she had remembered my letter and calls. Based on the location, this will be valued in excess of $6M and after we chatted, the attorney mentioned that she had another estate that would need my assistance. If you bet that I am NOT juiced and you would LOSE the bet!Rodger
Free sales leads are not that hard to find at all but you do need to do some work in order to be able to turn them into cold call lists. In this article I will show you some of the main resources professional sales people and lead generation organizations use in creating lists of companies to cold call. As you will see, most of the information you need to get started making cold calls is right at your fingertips!