There are plenty of companies out there who are happy to take your money in order to provide you with what they promise are seemingly inexhaustible numbers of companies and contacts for you to call. While I don't suggest that you never pay for leads, you should always look at your return on investment (ROI) after the fact and make sure your money was well spent. For each list, how many sales opportunities did you create and how many deals did you close?
The key to this strategy is to know your participants and to listen. It is dangerous to assume that silence equals agreement or understanding. You must actively ask for feedback, not from the group, but from the individuals involved. The lack of physical interaction and solitude may cause participants to become distracted. Some may feel awkward about jumping in with their own comments for fear that they may interrupt someone else who has been waiting to speak. As the call leader, it is your job to directly request feedback, structuring the call so that all voices can be heard, polling participants as needed, and challenging others to stimulate further discussion. Without visual clues, the leader must be able to sense disinterest or intimidation, and continually press forward for increased participation.
Your lead generation strategy needs to be as dynamic as the people you’re targeting. Trends change, behaviors shift, opinions morph … so should your lead gen marketing. Use A/B split testing to see what CTAs perform best, which landing pages convert better, and which copy captures your target audience. Experiment with layout changes, design, UX, content, and advertising channels until you find what works.
Lead nurturing also increases lead to opportunity conversion rate, drives more revenue, and shortens the sales cycle. It is about finding the right buyers at the right time. Lead generation brings buyers into the funnel, but lead nurturing and scoring sends them to sales so that your sales team can close the deal at the right time. In fact, according to MarketingSherpa’s Lead Generation benchmark report, companies who leverage lead nurturing see a 45% lift in lead generation over those companies who do not use lead nurturing.
"The number of Cyberchondriacs has jumped to 175 million from 154 million last year, possibly as a result of the health care reform debate. Furthermore, frequency of usage has also increased. Fully 32% of all adults who online says they look for health information "often," compared to 22% last year." said Harris Interactive in a study completed and reported in August 2010 with demographics based in the United States of America.
Our inbound call center leads are generated by us, we gather information on potential clients as they complete various online questionnaire forms. The moment we receive the completed information, it is immediately routed to your email address for action on your part with real time leads. We have inbound call center leads available in real time and also in the aged leads database. View one of our sample leads and Create a Free Account Today.
Let's say you take an online survey to learn more about how to take care of your car. A day or so later, you receive an email from the auto company that created the survey about how they could help you take care of your car. This process would be far less intrusive than if they'd just called you out of the blue with no knowledge of whether you even care about car maintenance, right? This is what it's like to be a lead.
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Whenever the call leader and any number of participants are in one central location, and all other participants are in one or more remote locations, extra attention must be paid to those who are remote. In this scenario, the call leader must battle the exclusion factor – wherein remote participants can inadvertently be made to feel alone and alienated.
Nurturing is so aptly named because it’s all about giving your new relationship what it needs to prosper. Some leads will want regular emails, some will want quick responses to questions on social media, and others will want an 800 number and a conversation to learn more about your offerings. Developing an effective lead nurturing strategy pays off: Companies that excel at lead nurturing generate 50% more sales-ready leads at 33% lower cost and boast 9% more sales reps making quota than companies that struggle with nurturing.
As the leader of a conference call, it is your obligation to ensure that all participants are aware of the expected conference call etiquette. Have you ever been part of a conference call where effective communication is interrupted by "music on hold" or those "clicks" that can only be typing sounds. This can be frustrating to all parties, but with the creation of ground rules for call participation, you can achieve a more productive, courteous and timely meeting.
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Marketing, of course, is key. People have to know about your revolutionary new coffee maker (or coffee delivery service, or whatever you’re selling) before they can buy it. A go-to marketing strategy in the digital age is to meet your customers where they are — on the internet. Building a great website for your company is a good place to start. From there you can use social media, blogging platforms, and email campaigns to drive traffic back to your site.
As your company grows, lead management becomes about organizing and tracking not only who your leads are, but how they prefer to communicate with you, what you’ve already talked about with them, and which marketing campaigns they’ve enrolled in. That’s a little more sophisticated than just capturing an email address and adding it to the “To” field on your marketing newsletter.
In case you are not familiar with it, LinkedIn is like a Facebook for business, a networking site that connects millions of professionals and companies. It is a great resource for looking up both companies and individuals as it provides very robust search options that let you narrow down by location, industry and other criteria. A great feature of LinkedIn that I like is that it shows you related companies and contacts to help you find other people working in a specific company or similar people or companies.
This mainly happens through digital channels, using inbound marketing techniques and a little bit of old-school outbound marketing (more on that in a minute). Buyers today do so much online information gathering on their own, they’re not so keen on listening to traditional sales pitches. Instead, companies have to meet prospective buyers on their own turf: the internet.
Content: While the download of a coupon shows an individual has a direct interest in your product or service, content (like an educational ebook or webinar) does not. Therefore, to truly understand the nature of the person's interest in your business, you'll probably need to collect more information to determine whether the person is interested in your product or service and whether they're a good fit.