Whenever the call leader and any number of participants are in one central location, and all other participants are in one or more remote locations, extra attention must be paid to those who are remote. In this scenario, the call leader must battle the exclusion factor – wherein remote participants can inadvertently be made to feel alone and alienated.
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Marketing, of course, is key. People have to know about your revolutionary new coffee maker (or coffee delivery service, or whatever you’re selling) before they can buy it. A go-to marketing strategy in the digital age is to meet your customers where they are — on the internet. Building a great website for your company is a good place to start. From there you can use social media, blogging platforms, and email campaigns to drive traffic back to your site.
Nurturing is so aptly named because it’s all about giving your new relationship what it needs to prosper. Some leads will want regular emails, some will want quick responses to questions on social media, and others will want an 800 number and a conversation to learn more about your offerings. Developing an effective lead nurturing strategy pays off: Companies that excel at lead nurturing generate 50% more sales-ready leads at 33% lower cost and boast 9% more sales reps making quota than companies that struggle with nurturing.
This post covers one of the biggest obstacles in this industry of knowing what to say to someone on the phone. You’ve given some great examples to help people get started. Someone getting ready to get on the phone should also prepare themselves to not be attached to the outcome. Call your prospects without any intention other than trying to help the other person.
One of the benefits of REDX is that the Vortex CRM is included with the price of the leads. Because leads by themselves are not helpful if you cannot track and monitor movement through the sales cycle, Vortex includes filters, tags, and statuses to streamline lead nurturing. Also, Storm Dialer—REDX’s auto-dialer—is included to help agents make prospecting calls. For agents wanting more in-depth features like lead reports, Real Geeks and BoldLeads are better options.