Today things are different. Customers have a wealth of information at their fingertips: coffee blogs and review sites, recommendations from friends on social media, and so much more. By the time a customer even thinks about going to a store — and it may well be an online store, at that — they’re less likely to ask a salesperson “What coffee makers do you have?” than “Can you beat this price on the model I already know I want?”
As we said at the start of this article, today’s customer is incredibly educated about what they’re buying. They take control of the buying process way before you enter the picture, leveraging all of that online information we talked about earlier. Still, if you’ve identified them as a lead, that means they are at least someone interested in what you’re selling. Your job, then, is to help them learn more — about your product or service, about industry trends, and about successful customers they can relate to and be inspired by.
Itâ€™s time to spread the word about your inbound call center services, but you are having a hard time getting the word out through traditional media channels and marketing methods. For many this is because they have so much to offer it is impossible to explain it all in one advertisement. It would help greatly if you could contact potential customers so you could tell them everything they need to know about your call center. Leads2Results can make that happen. We have call center sales leads that will fit your needs enabling you to get a hold of these potential clients directly providing the opportunity to fully explain exactly what it is you have to offer and why they want yours over all the others.
Let’s begin by with the definition of a lead. What does a lead mean to your company? Many companies have different definitions depending on their sales cycle, but standard definition is a qualified potential buyer who shows some level of interest in purchasing your product or solution. For the leads that fill out a form, they often do so in exchange for some relevant content or a compelling offer.
Clearly, there has been a huge change in the traditional buying process. In fact, according to Forrester, buyers might be anywhere from two-thirds to 90% of the way through their buying journey before they even reach the vendor. The reason this is happening more and more is because buyers have so much access to information that they can delay talking to sales until they are experts themselves.
Form-Scraping Tool: A form scraping tool that collects submissions on your website's existing forms helps you automatically consolidate all your leads into your contact database, regardless of which form visitors submitted on your website. HubSpot customers can create and embed forms using HubSpot, which automatically populate into your CMS. Non-HubSpot customers can use a form creation tool like Contact Form 7, JetPack, or Google Forms, and then use HubSpot's free collected forms feature to automatically capture form submissions and input them to a contact database.
There are plenty of companies out there who are happy to take your money in order to provide you with what they promise are seemingly inexhaustible numbers of companies and contacts for you to call. While I don't suggest that you never pay for leads, you should always look at your return on investment (ROI) after the fact and make sure your money was well spent. For each list, how many sales opportunities did you create and how many deals did you close?
3. After you listen to them tell you what their wants and problems are, offer them a solution and then a pathway to follow if they want to solve their problem. For example, you mentioned you really needed to do something about _______, if I could show you a way that would help with that, would you be open to it or are you not that serious about it right now? When they answer that they are serious, respond with, I have a video at ______, go through that to see if it is a fit or not and if it is or you have questions, call me back at _________. Note: You could also schedule how soon they plan on watching the video and follow back up with them if that is more your style.
And the thing is, there are all sorts of unique cross-promotion opportunities available that marketers might miss. Let’s say you’re a running shoe company, for example. The obvious cross-promotion opportunity would be a sports store, right? But you could also partner with a gym or training facility, and target athletes in the places where they spend the most time.
In case you are not familiar with it, LinkedIn is like a Facebook for business, a networking site that connects millions of professionals and companies. It is a great resource for looking up both companies and individuals as it provides very robust search options that let you narrow down by location, industry and other criteria. A great feature of LinkedIn that I like is that it shows you related companies and contacts to help you find other people working in a specific company or similar people or companies.
"We have purchased large quantities of leads from all the big companies, and have paid a pretty penny for them. GoLeads gave us more leads for our territories than anyone has ever provided and did it at less than half the cost per lead. My appointment setters have exactly what they need to set solid appointments for my sales agents and that is priceless for me. My account executive was very professional and helpful, understood the business and his competition. But more importantly, he was not pushy and let me decide what I wanted."
Your goal, obviously, is to turn as many new leads as possible into qualified leads ready to do business with you. How your organization does that depends on a number of factors: what you sell; whether you sell online, in person, or both; and so on. But whether you’re a solopreneur selling subscriptions to your investment blog or a coffee roaster serving local businesses and mail-order customers, the same basic principles of identifying, organizing, and working with leads apply. The more efficiently your business captures and identifies new, qualified leads, the better you’ll be able to work with them.
Not all of your site visitors are ready to talk to your sales team or see a demo of your product. Someone at the beginning of the buyer's journey might be interested in an informational piece like an ebook or a guide, whereas someone who's more familiar with your company and near the bottom of the journey might be more interested in a free trial or demo.
Good content marketing entertains and informs with blog articles, social media posts, and other bite-sized content that adds something to readers’ lives and draws them to your brand. Small businesses in particular should remember that with a little know-how, a single piece of content is easily repurposed as a mini marketing campaign (or even a killer sales deck). Why constantly reinvent the wheel when you can keep riding the ones you’ve already made?
Another way to generate leads from social media is to run a contest. Contests are fun and engaging for your followers, and they can also teach you a ton about your audience. It's a win-win. Read our step-by-step guide for growing your email list using social media contests, which covers everything from choosing a platform, to picking a winner, all the way to analyzing your results.
Leads may come from various sources or activities, for example, digitally via the Internet, through personal referrals, through telephone calls either by the company or telemarketers, through advertisements, and events. A 2015 study found that 89% of respondents cited email as the most-used channel for generating leads, followed by content marketing, search engine, and finally events. A study from 2014 found that direct traffic, search engines, and web referrals were the three most popular online channels for lead generation, accounting for 93% of leads.
1. Call them back as quickly as possible. If you get their voicemail, leave a voicemail saying, “Hey, this is ____, you visited my website at ____ and I am just calling you to let you know there is a real person behind the website. If I can help you in any way, call me back at ______.” If you want to be more vague, and raise curiosity and probably the amount of calls you get back, you can leave this one, “Hey, this is ______, I was referred to you, you can reach me at _______”.
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If you’re wondering what Zapier’s doing on a list of lead generation tools, the answer’s simple. Zapier‘s here because it allows you to connect multiple business services together, including some of the lead generation software in our roundup. In fact, they have an OptinMonster lead trigger that makes it super easy to connect OptinMonster, the #1 conversion software in the world, with the other business services you use.
Your content is the foundation of your inbound marketing efforts. According to Content Marketing Institute, content marketing is “a marketing technique of creating and distributing relevant and valuable content to attract, acquire, and engage a clearly defined and understood target audience—with the objective of driving profitable customer action”. Think of content as the fuel to all of your marketing campaigns from email to social. Create content that is impactful to your audience and drives sharing. Through creating high quality content, you can begin to gain your buyer’s trust and start breaking through the noise.